Frequently Asked Questions
  • What is the Refund Policy?
  • I have lost my card, where can I get a replacement?
  • Where can I use my UCard if I deposit money to my UCard Cash account?
  • Can I deposit money to someone else's account?
  • I have both a student ID card and a faculty/staff ID card, can I use either card to make purchases?
  • Can I Make a Gift Deposit while I am logged into my UCard Online Account?
What is the Refund Policy?  
  • The UCard Office does not authorize refunds on deposits made to a UCard account from UCard Online or the UCard Office.
    If gifted funds have been deposited to the wrong account, please contact the UCard Office.
I have lost my UCard, where can I get a replacement?  
  • First, make sure you deactiavte your UCard, then get a replacement card at one of the following locations:
  • Fredericton: Visit the UCard Office located in the Student Union Building, room #106.
Where can I use my UCard if I deposit money to my UCard Cash account?  
  • For a complete list of locations that accept the UCard visit the UCard website.
Can I deposit money to someone else's account? 
  • Yes, anyone, including parents, friends, or relatives, can make a gift deposit to a UCard account.

    To make a gift deposit, go to the UCard website, click "Deposit Money", then click "Make a Gift Deposit". You will need three pieces of information to make this deposit:
    • First Name
    • Last Name
    • Student/Employee ID Number
Can I Make a Gift Deposit while I am logged into my UCard Online Account?  
  • No, but you have two ways to Make a Gift Deposit: 

    Sign Out of your UCard Online Account and click the link to return to the Login page or visit the UCard website and click “Make a Gift Deposit.”